🔒 1. Your Deposit Is Protected

• Your deposit is held safely in the MyDeposits Custodial Scheme.
• SAR Court cannot use or access it during your Tenancy.
• It stays protected until your tenancy officially ends.

📅 2. When Your Tenancy Ends

Your deposit can only be released after all the following are completed:

• You have moved out and taken all your belongings
• You have returned your key card
• Your room and shared areas have been checked and an inventory report agreed
• Any outstanding rent or charges are settled

🧹 3. What SAR Court Checks

To avoid deductions, please make sure you:

• Leave your room clean and tidy
• Remove all rubbish and personal items
• Avoid damage (beyond fair wear and tear)
• Return furniture to its original layout
• Hand back your key card

💷 4. Possible Deposit Deductions

Deductions only happen if needed. Examples include:

• Unpaid rent or charges
• Damage to furniture or property
• Missing items
• Extra cleaning required

SAR Court will always tell you if a deduction is proposed.

📤 5. Getting Your Deposit Back

• SAR Court submits the release request to MyDeposits.
• You’ll receive an email from MyDeposits asking you to confirm the amount to be released.
• Once confirmed, MyDeposits sends the money directly to the person who paid the deposit.

Typical timeline: Within 10 days after agreement of the check-out inventory report.

⚖️ 6. If You Disagree With a Deduction

You can use the MyDeposits Alternative Dispute Resolution (ADR) service — it’s:

• Free
• Independent
• Evidence-based
• Completed online

Both you and SAR Court submit evidence, and MyDeposits makes the final decision independently.

📱 7. Keep an Eye on Your Email

MyDeposits will contact you using the email address you registered with.
If you’ve changed email since moving in, update it before you leave.

📌 Quick Tips to Get Your Full Deposit Back

• Take photos of your room when you move out
• Clean thoroughly (especially bathroom & kitchen areas)
• Check your Check In Inventory Report
• Return your key card at the end of the Tenancy
• Clear all rent/charges before departure
• Refer to the SAR Court Check Out Guide for useful information & tips

Contact the SAR Court Residents Team if you have any questions – we are here to help 😊

🔗 Useful Links & Contacts

MyDeposits (General):
https://www.mydeposits.co.uk/tenant/

How to Get Your Deposit Back:
https://www.mydeposits.co.uk/how-do-i-get-my-deposit-back/

Deposit Return Timelines:
https://www.mydeposits.co.uk/content-hub/how-long-to-return-deposit-uk/

MyDeposits Log In:
https://auth.totalproperty.co.uk/login

You can always contact SAR Court through your Resident or by sending an email to the address on display in your accommodation.